The #1 AutoQA Platform for Contact Centres
evaluagent automatically evaluates every call, chat and email in the
same way your best QA manager would – so you can confidently train
agents based on the reality of their performance.
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AutoQA
Evaluate all your contact channels with explainable AI scores
and human-in-the-loop review.
Conversation Intelligence
Evolve the role of quality teams and reveal previously hidden
insights, risks and opportunities.
Human + AI Agents
Connect insights to improvement workflows with built-in
feedback, coaching and remediation actions.
Trusted by:
By Google
Red bull
Uncover the true drivers of Contact Demand, Customer Effort
and Customer Satisfaction across your products, policies and
services.
CEO
James Doe
Red bull
Uncover the true drivers of Contact Demand, Customer Effort
and Customer Satisfaction across your products, policies and
services.
CEO
James Doe
Red bull
Uncover the true drivers of Contact Demand, Customer Effort
and Customer Satisfaction across your products, policies and
services.
CEO
James Doe
Red bull
Uncover the true drivers of Contact Demand, Customer Effort
and Customer Satisfaction across your products, policies and
services.
CEO
James Doe
Red bull
Uncover the true drivers of Contact Demand, Customer Effort
and Customer Satisfaction across your products, policies and
services.
CEO
James Doe
Move away from random sampling, spot checks and insights nobody
trusts
evaluagent helps contact centres measure, understand, and
improve every customer interaction.
Build an automated QA process that fits your operation, with
custom scorecards and flexible, human-in-the-loop workflows
that scale across both human and AI agents.
Turn quality insight into continuous improvement, with
built-in feedback, coaching, alerts, and reporting that keeps
everyone aligned.
All powered by context-aware AI that knows your business, your
policies, your guidelines and the definition of what good
looks like.
book a demo
QA every conversation, without increasing the size of your team
Scale quality governance without scaling costs.
Apply your business context, rules, frameworks and standards
across every conversation with AI scoring you can trust –
complete with explainability, human-in-the-loop validation,
and measurement across all channels.
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Understand what’s really happening.
See what’s really happening across thousands of interactions.
Surface patterns, risks, and opportunities your team would
never find manually.
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Turn insight into measurable improvement.
Turn quality findings into behaviour change. Automate coaching
plans, L1 workflows, and performance tracking that closes the
loop from insight to improvement.
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Works with whatever you already use.
Connects to your contact centre, CRM and workforce tools – cloud
or on-premise – so you can QA every conversation without
switching platforms.
Explore integrations
Built for regulated, high-stakes environments
Your data stays in your region
Your rules built into the AI
Your teams make every decision
Every AI score traced to the conversation
See how our customers are transforming QA with evaluagent
TheShareCentre
How The Share Centre increased QA productivity and raised pass
rates with evaluagent.
Learn more
QA coverage increased 10x
QA coverage increased 10x
QA coverage increased 10x
1st Central
How 1st Central automated QA across millions of interactions
with evaluagent.
Learn more
QA coverage increased 10x
QA coverage increased 10x
QA coverage increased 10x
ManyPets
How ManyPets turned QA into a driver of customer outcomes with
evaluagent.
Learn more
QA coverage increased 10x
QA coverage increased 10x
QA coverage increased 10x
SeaSalt
How Seasalt Cornwall doubled customer satisfaction by 80% with
evaluagent.
Learn more
QA coverage increased 10x
QA coverage increased 10x
QA coverage increased 10x
TheShareCentre
How The Share Centre increased QA productivity and raised pass
rates with evaluagent.
Learn more
QA coverage increased 10x
QA coverage increased 10x
QA coverage increased 10x
1st Central
How 1st Central automated QA across millions of interactions
with evaluagent.
Learn more
QA coverage increased 10x
QA coverage increased 10x
QA coverage increased 10x
ManyPets
How ManyPets turned QA into a driver of customer outcomes with
evaluagent.
Learn more
QA coverage increased 10x
QA coverage increased 10x
QA coverage increased 10x
SeaSalt
How Seasalt Cornwall doubled customer satisfaction by 80% with
evaluagent.
Learn more
QA coverage increased 10x
QA coverage increased 10x
QA coverage increased 10x
TheShareCentre
How The Share Centre increased QA productivity and raised pass
rates with evaluagent.
Learn more
QA coverage increased 10x
QA coverage increased 10x
QA coverage increased 10x
1st Central
How 1st Central automated QA across millions of interactions
with evaluagent.
Learn more
QA coverage increased 10x
QA coverage increased 10x
QA coverage increased 10x
ManyPets
How ManyPets turned QA into a driver of customer outcomes with
evaluagent.
Learn more
QA coverage increased 10x
QA coverage increased 10x
QA coverage increased 10x
SeaSalt
How Seasalt Cornwall doubled customer satisfaction by 80% with
evaluagent.
Learn more
QA coverage increased 10x
QA coverage increased 10x
QA coverage increased 10x
Ready to see evaluagent in action?